All Collections
Payments and Bank Transfers
Learn how to use your Vault account to send and receive money
Are there fees or charges for receiving funds?
Can I deposit cash or cheques into my account?
Can I cancel a pending currency conversion?
How do I add funds to my account?
How do I add or receive Canadian Dollars, CAD into my account?
How do I add or receive US Dollars, USD into my account?
How do I add or receive British pound sterling, GBP into my account?
How do I add or receive Euros, EUR into my account?
How do I find my bank account details?
How do I receive direct deposits to my account?
How do I find the Wire (SWIFT) banking details for my CAD account?
How do I find the Wire (SWIFT) banking details for my USD account?
How do I find the Wire (SWIFT) banking details for my GBP account?
How do I find the Wire (SWIFT) banking details for my EUR account?
How long will it take for my funds to arrive or reflect on my account?
How do I increase my "Add Money" daily limit for pre-authorized debits, PAD?
How do I receive funds in different currencies?
How do I accept credit card payments to my account?
What is my ABA routing number for my USD account?
What should I do if I receive funds in the wrong currency?
Where is my payment? (Receiving Funds)
Why am I unable to link my bank account for pre-authorized debits, PAD? Plaid error
Why am I seeing a warning message about wire payments on my CAD account?
Which countries am I unable to receive funds from?
Why did I receive less than the expected amount from a wire transfer?
Are there fees or charges for sending funds?
Can I cancel a pending transfer?
How do I send funds out of my account?
How do I add or create a "Recipient"?
How do I edit the bank details of a "Recipient"?
How do I add a "Payment Method"?
How do I set a recurring payment?
How do I check if the recipient got my funds transfer?
How do I cancel a scheduled transfer?
How do I cancel a transfer pending approval?
How do I track my outgoing or outbound funds transfer?
What is ACH?
What types of transfers can I make?
What happens if a transfer is sent to the wrong account number?
What happens if a transfer has incorrect or incomplete recipient details?
What happens if I set a recurring payment on a date that doesn’t exist in some months?
What will the recipient see on their bank statement when sending funds using EFT?
What will the recipient see on their bank statement for sending funds using Wire (SWIFT)?
What will the recipient see on their bank statement when sending funds using UK Faster Payments?
What will the recipient see on their bank statement when sending funds using ACH?
What will the recipient see on their bank statement when sending funds using SEPA?
Where is my payment? (Sending Funds)
Which countries can I send a transfer to?
Why did my USD transfer fail?
Why didn’t the recipient receive a notification about the pending transfer?
Why is my transfer showing as "Pending"?
Can I accept card payments for invoices issued through Vault?
Can I cancel an invoice?
How can I absorb credit card processing fees when collecting payments via invoices on Vault?
How can I pass credit card processing fees to my customers when collecting payments via invoices on Vault?
How do I remind a customer about an Invoice?
How do I know my customer paid an invoice?
How do I create an invoice?
How do I enable credit card processing?
How do I issue credit card refunds for an invoice?
How do I manage chargebacks for credit card payments through invoices?
How do I link my existing Stripe account with Vault for credit card processing?
What payment methods can I accept for invoices?
Who is Vault using to process credit card transactions?