All Collections
Payments and Bank Transfers
Learn how to use your Vault account to send and receive money
Are there fees or charges for receiving funds?
Can I deposit cash or cheques into my account?
How do I add funds to my account?
How do I add or receive Canadian Dollars, CAD into my account?
How do I add or receive US Dollars, USD into my account?
How do I add or receive British pound sterling, GBP into my account?
How do I add or receive Euros, EUR into my account?
How do I find the Wire (SWIFT) banking details for my CAD account?
How do I find the Wire (SWIFT) banking details for my USD account?
How do I find the Wire (SWIFT) banking details for my GBP account?
How do I find the Wire (SWIFT) banking details for my EUR account?
How long will it take for my funds to arrive or reflect on my account?
How do I increase my "Add Money" daily limit for pre-authorized debits, PAD?
How do I increase my "Add Money" daily limit for Interac e-Transfer Request Money?
Which countries am I unable to receive funds from?
Why am I unable to link my bank account for pre-authorized debits, PAD? Plaid error
Why did I receive less than the expected amount from a wire transfer?
Can I cancel a pending transfer?
How do I send funds out of my account?
How do I add or create a "Recipient"?
How do I edit the bank details of a "Recipient"?
How do I add a "Payment Method"?
How do I cancel a scheduled transfer?
How can I track my outgoing or outbound funds transfer?
What is ACH?
What types of transfers can I make?
What happens if a transfer is sent to the wrong account number?
What happens if a transfer has incorrect or incomplete recipient details?
Which countries can I send a transfer to?
Why did my USD transfer fail?
Why is my transfer showing as "Pending"?
How do I cancel a transfer pending approval?
Can I cancel an invoice?
What payment methods can I accept for invoices?
How do I remind a customer about an Invoice?
How do I know my customer paid an invoice?
How do I create an invoice?
Who is Vault using to process credit card transactions?
How do I enable credit card processing?
How do I issue credit card refunds for an invoice?
How do I manage chargebacks for credit card payments through invoices?
How do I link my existing Stripe account with Vault for credit card processing?