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General information
Learn how Vault helps Canadian businesses with their banking needs
Can I have multiple CAD accounts?
Can I have multiple USD accounts?
Can I have multiple GBP accounts?
Can I have multiple EUR accounts?
Can I delete an incomplete signup and use the same email?
Can I sort transactions?
Does Vault have a mobile app?
Does Vault offer real-time foreign exchange (FX) rates?
Does Vault offer GICs?
How do I add team members?
How do I invite an employee?
How do I grant specific access to an employee?
How do I download my monthly statement balance?
How do I change my login email?
How do I change my first or last name on my account?
How do I change my company name?
How do I change the "Doing Business Name" (DBA) name of my company?
How do I change the roles of team members or employees?
How do I update my business details?
How do I create a new sub account?
How do I filter transactions?
Is there a phone number I can call to ask questions?
What access does each role have?
What are sub accounts?
What currencies do you support?
Where can I view my monthly statement balance?
Why can’t I change my login email, and how do I update it?
Why can’t I invite a team member or employee to my account?
Why is my legal business name the only one displayed on my account details?
Vault Payments Inc. (Now Venn) – Not Affiliated with Other Companies Named ‘Vault’
Is Vault Payments Inc. associated with Paycom or the U.S.-based company Vault?
Why is Vault rebranding to Venn?
Was Vault acquired? Has the team or ownership changed?
What happens to all the accounts and users of Venn (formerly known as Vault)?
What are Venn’s new websites? Will previous Vault websites still work?
Are you changing or removing any product features?
If my password auto-fills, what’s the easiest way to log in after the change?